Privacy Policy

Last updated: Tue 27 Jan 2026

This Privacy Policy explains how GxPinnacle Limited (“we”, “us”, “our”) collects, uses, and protects personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

GxPinnacle Limited is registered in England and Wales. Registered address: Unit 3 Wellbrook Court, Cambridge, CB3 0NA, United Kingdom.

2. Personal Data We Collect

• name and company details
• email address
• billing and invoice information
• account activity and access records
• communications with us

3. How We Use Personal Data

We use personal data to operate the Service, issue invoices, grant access to purchased content, communicate with users, and comply with legal obligations.

4. Legal Basis for Processing

We process personal data on the basis of contract performance, legal obligations, and our legitimate business interests.

5. Cookies

We currently use essential cookies only. We do not use analytics, advertising, or tracking cookies at this time.

6. Data Sharing & Processors

We use trusted third-party service providers to support our operations, including:

• Supabase (authentication, database, and storage)
• Xero (invoicing and financial records)
• Brevo (transactional email delivery)

7. International Users

While we are based in the United Kingdom, we may serve users worldwide. Where personal data is transferred internationally, appropriate safeguards are applied.

8. Data Retention

• Invoices and financial records: 6 years
• Active account data: for the duration of the account
• Inactive accounts: up to 24 months
• Support communications: up to 24 months

9. Your Rights

You have the right to access, correct, or request deletion of your personal data, and to object to certain processing activities, subject to applicable law.

10. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.

11. Contact

For privacy-related enquiries, please contact us at accounts@gxpinnacle.com.