Terms of Service

Last updated: Tue 27 Jan 2026

These Terms of Service (“Terms”) govern your access to and use of the GxPinnacle platform, websites, and related services (collectively, the “Service”). By accessing or using the Service, you agree to be bound by these Terms.

1. About Us

The Service is operated by GxPinnacle Limited(“we”, “us”, “our”). Registered address: Unit 3 Wellbrook Court, Cambridge, CB3 0NA, United Kingdom.

Our public website is available at www.gxpinnacle.com and the application is accessible at app.gxpinnacle.com.

2. Eligibility & Use

You must be at least 18 years old to use the Service. By using the platform, you confirm that you have the legal capacity and authority to enter into binding agreements, whether on your own behalf or on behalf of an organisation.

3. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must ensure that information provided is accurate and kept up to date.

4. Digital Documents & Toolkits

GxPinnacle provides access to digital regulatory documentation and toolkits intended to support internal regulatory, compliance, and operational activities. All content is supplied digitally and no physical goods are provided.

5. Invoices, Payment & Access

Access to paid documents or toolkits is granted only after full payment of the applicable invoice. Invoices are issued via third-party invoicing systems (including Xero).

• Payment is accepted by bank transfer only.
• Invoices must be paid in full before access is granted.
• You must quote the invoice reference when making payment.

6. No Refunds, Cancellations or Reversals

All purchases made through the GxPinnacle platform are final, non-refundable, non-cancellable, and irrevocable.

Due to the digital nature of the documents and toolkits provided, and the immediate access granted following payment, you acknowledge and agree that you will not be entitled to any refund, cancellation, reversal, credit, or chargeback under any circumstances.

This includes, without limitation:

• change of mind
• internal business or organisational decisions
• non-use or partial use of purchased content
• errors made during the invoice request or payment process

This clause does not affect any statutory rights that cannot be excluded under applicable law. However, where digital content is supplied and access is granted immediately following payment, refund rights are typically excluded under UK consumer law.

7. Purchase Limits

We may apply limits to the number of documents or toolkits that may be purchased or accessed by a user or organisation, whether per transaction, per account, or over a defined period of time.

Such limits are enforced at a system level and may be updated from time to time at our discretion. Any attempt to circumvent purchase limits or access controls is strictly prohibited and may result in suspension or termination of access.

8. Document Access & Restrictions

• All documents and materials are protected by intellectual property law.
• Documents are provided for internal use only.
• You may not copy, reproduce, resell, redistribute, sublicense, share, transmit, publish, or publicly display any documents accessed through the Service.
• You may not remove, obscure, or attempt to bypass access controls, watermarks, or technical protections.

9. Suspension & Termination

We reserve the right to suspend or terminate access to the Service immediately where we reasonably believe there has been a breach of these Terms or misuse of the platform.

10. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential losses. Our total liability shall not exceed the amount paid by you for the relevant document or toolkit.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.